Thursday, July 24, 2008

櫃位員吃香

禤中怡早前向一間中型銀行申請1張新信用卡,近日終獲批,而銀行亦好細心,通知往分行提取,比直接寄發新卡隨時被盜走安全得多。幸好距離上班地點不遠,不用大汗淋漓。

這間銀行背景有內地大水喉支持,相信有一定規模,招呼不會怠慢,理應順利完成交接,可惜竟換來一肚氣。以為在中午飯市前到達,可避開一眾白領儷人,只見有6人排隊,卻僅有1個櫃位提供服務!原本不用1分鐘的功夫,演變成超過15分鐘的痛苦旅程,比那些大行的旺場程度不遑多讓。

禤中怡見到這種場面,立刻找賓架朋友訴苦,佢話有些銀行分行本來需要10個人,現在只有6、7個職員,形成分行人手嚴重不足,唯有抽調熟練員工往新分行幫手,隨時工作不足一年的,已是分行最資深的員工!加班自不能免,放假才是最大問題。

為甚麼出現這種人手不足的問題呢?因為銀行以前叫客戶多用自動櫃員機,又話要上網,變相減省對分行的負荷,甚至減少分行數目,怎知近一年市況好轉,急急調整策略。除了靠電話促銷外,設立據點成為熱門策略,畢竟大家荷包重了,銀行自然希望多吸客戶,最理想的自然是使用其理財服務等賺錢的業務,但多少也要設櫃位服務作配套。

不過,可知道分行開得多,大家均需有人手配合,但請人後都要有數個星期的訓練期,否則難登大雅之堂,所以最渴市的一個工種,就是最前線的櫃位服務員,難怪有些進取的銀行,實行用搶人這種最快解決問題的招數。

朋友坦言,其他銀行出手重,假設加薪多3,000元,即使放棄原來份雙糧,計一計,亦除笨有精,畢竟櫃位員從無經驗至有兩、三年經驗的,月薪由7,000多元至逾萬元都有,意味加幅隨時超過30%,當然要跳槽,難怪老友笑言,隨時出現舊班底在另一間銀行分行齊齊工作的有趣場面!

粗略計算,今年各大小銀行,隨時有超過30間新分行投入服務,像滙豐於5月話動用3億元,準備開10間新分行,渣打上月中已一口氣連開3間新分行,而東亞(023)暫時只增1間新分行。至於已經有逾220間分行的中銀香港(2388)亦要做優化工程。

其他中小型銀行亦要急於搶灘,密密於屋邨設據點的創興銀行(1111),上周又在將軍澳彩明苑開新分行,在短短兩周內,已開了3間新分行,令總數達到50間之多。中信嘉華銀行亦準備於下半年擴張,而大眾銀行更話今年要增8間。即使工銀亞洲(349)也話年底分行數目要增至43間,即再多開兩間。銀行還要舊舖搬新舖,將面積大為擴充,否則怎能提供舒適環境搶有錢客戶呢?若果你加我加,意味所需人手更多,可見搶人潮才剛開始。

(7月24日刊於《am730》)

10 Comments:

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At 12:21 PM, Blogger 禤中怡 said...

感謝你的支持及讚賞。

 
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