Wednesday, March 16, 2011

災難財與人情味

一場地震加海嘯,將日本推向深淵,禤中怡遙遠送上慰問。民眾應付災難所展現的能耐,人皆盡知,而商界也發揮互助精神,日清食品(Nissin Foods)將向東北地區的民眾提供多達100萬個杯麵,兼且已考慮冲泡杯麵的因素,故安排已設有石油氣爐的貨車運載,可以用熱水沖杯麵。至於三得利(Suntory)則會提供多達36萬樽食水。

面對此場面,香港特區政府未見有任何舉動,或許禤中怡看漏了眼,好像未見提供救災措施?一個政府的行為可為市民提供榜樣,可惜政府似乎只懂發出那些無謂的旅遊警示。資深保險界朋友亦對日本只發紅色旅遊警示有怨言,因該警示令遊客無法藉旅遊保險獲賠償,若放棄出發便損失所有費用,絕對是避免保險公司賠償,多於港人生命。

諷刺的是,政府卻對日本福島單一個縣發出黑色旅遊警示後,昨日再把宮城、茨城和岩手3個縣的旅遊警示提升至黑色、朋友反問,核輻射莫非如此「聰明」,只會在那些縣遊走,不擴散的嗎?抑或是港府高層是核專家,料事如神?值得一提的是,菲律賓發生港人慘劇的地點僅馬尼拉,為何政府不止向菲國首都發出黑色旅遊警示,卻頒布全國都屬黑色旅遊警示範圍內呢?香港慶幸無天災,但有人禍,真的令人失望。

另外,一間叫人可惜的企業,就是剛賺逾百億元,刷新盈利紀錄的國泰航空(293)。禤中怡及身邊朋友也準備赴日旅遊,自然光顧這間堪稱「香港人嘅航空公司」。

一場天災讓行程出現前所未有的變化,向旅行社的代理朋友了解情況,由上周五至昨日為止,恐怕大家估也估不到,國泰合共向旅行社發出4次不同通知,上周五,先指原本在今日或之前出發的機票可延至本月23日,之後兩度准延遲,最新將出發日期再加長至6月30日,試問旅行社從業員怎不疲於奔命呢?朋友更話,一份改期聲明於周一在網站公布,但代理們之間仍未收到正式通知,不知怎善後。另外,從日本回港的所謂特惠經濟客位單程票索價達5,755元,比來回機票連酒店套餐還貴,這又算不算發災難財呢?

氣餒的是,若想退票又如何呢?對不起,不能豁免退票費用,每位盛惠600元。不幸的是,有朋友成功購得其早前推出的特惠機票,退票也無法辦到,即TOTAL LOSS也!那麼轉飛其他日本城市當然無問題,只需每張付1,800大元便可。其他航空公司又怎樣處理?日本航空(JAL)和ANA,甚至中國國航(753)早於上周五已公布豁免徵收機票的退票費用,危機處理能力立判高低,亦反映國泰盈利能創新高必有因。

題外話,禤中怡預訂在東京的酒店費用已全數支付,早已預期無法收回款項,料不到對方竟退回大部分費用。後來在網上更發現,該酒店開放大堂供無家可歸人士逗留。下次再去東瀛,必定再光顧這間有企業良心的酒店,但國泰就………

(3月16日刊於《am730》)

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